About a month ago, P. and I were trying to shop for new agreements with Fido, so that our monthly fees would actually be even less than what we already pay (which was already a very good price) plus with more services such as text messaging. Anyway, the negotiating went very well and we even ended up with a new phone to come along with our new agreement. That's when the headache started.
Originally, the phones were suppose to come within 3 days or so but after a week's time, they still didn't come despite my checking of the mailbox everyday. After much trouble calling Fido and then UPS to track the order, we finally discovered that someone from UPS supposedly delivered them but couldn't find our names in our building directory so "cleverly" decided not to notify us that they attempted to deliver and just sent them back to the Fido warehouse! Can you spell stupid? Although we were somewhat frustrated, we were still feeling okay with resubmitting the order again through Fido and this time we even took the time and care to name every single detail regarding building punch code and preferred delivery days.
So we wait. We even purposely stayed home last Saturday during their entire possible delivery period just so we won't miss this preferred time...what a waste of a Saturday!
A total of 10 Days Later....no phone still.
I call both Fido and UPS yet again....after MUCH hassle (explaining the whole ordeal and all) I finally got the conclusion that Fido had to wait for the original phones to be shipped back to the warehouse, confirm the returned package then resubmit the entire order again....*sigh* This process is so slow they couldn't even give me the new tracking # yet. And now I'm worried that we won't even get these phones at the end because the website now shows that this particular model is no longer in stock! What if they somehow give them to another person once they are returned?!?
Ridiculous.
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